Customer Service Group
|13,148||Total Universe / Universe Rate||$120.00/M|
(FORMERLY: Customer Service Group Masterfile) (FORMERLY: Customer Service Institute)
Published by Alexander Communications Group.
The Customer Service Group Masterfile is comprised of buyers, recent expires and prospects for the Groups newsletters The Customer Communicator and Customer Service Newsletter and numerous books on managing customer service operations.
These publications are written for senior level customer service, customer support, call center and help desk managers directly involved in their organizations customer service and support activities. Key interests include: Improving service quality, building customer loyalty, training and motivating staff, reward and recognition programs, customer satisfaction measurement, implementing new technology, improving telephone skills, increasing productivity and professionalism.