Call Center Software Users Tech Decisions
|147,216||Total Universe / Universe Rate||$175.00/M|
Call Center Software Users Tech Decisions mailing list allows marketers to target professionals within several industries who use this technology to manage communication channels such as phone, instant messaging, and live chat. Along with this software resource, professionals in this list purchase products ranging from telecommunication systems to office supplies for daily business operation.
REACH SOFTWARE USERS INCLUDING: IT directors, help desk managers, multimedia director, network administrators, systems analyst, telecommunications director, call center representative, account representative
Companies and professionals in this list use call center software such as Avaya and eGain to help them run their customer support and help desks more efficiently. With capabilities that include auto dialer, voicemail, automatic callback, interactive voice response, automatic call distributor and call wait queues, software users are able to quickly direct calls to the correct party and address customer concerns with minimal hold times and reduced dropped calls. Many call center applications offer analytics and ticketing features to help software users resolve issues. An essential resource for any business, this software improves help desk efficiency and improves the overall customer experience. Software users in this list seek reliable vendor partners to provide the products and services needed to be proficient in day to day tasks.
INDUSTRIES UTILIZING SOFTWARE: Defense, technology, computer, financial, retail, government, aerospace, public services, insurance, hospitality, education, manufacturing, healthcare, IT, logistics, and more.
PRODUCTS PURCHASED: Industry magazines, phones, computers, software, laptops, mobile devices, computer peripherals, internet services, servers, routers, LANS, business attire, desktop storage, file storage, diagnostic tools, modems, training resources, office supplies, and office furnishings.
LIST PURCHASERS: Industry publications, computer manufacturers, software developers, consulting firms, technology providers, tradeshow organizers, financial institutions, credit card issuers, and continuing education providers.
Title Level (20.00/M) Chief/Head Svp/VP Directors Managers Below Mgr/Staff Job Function (20.00/M) CEO/President/Owner/MD Other C-Suite Finance/Accounting IT Sales/Marketing/Business Development Operations Customer Services/Customer Engineering HR/Training Purchasing/Procurement Research Others Industry (20.00/M) 01-09 - Agriculture,Forestry,Fishing 10-14 -Mining 15-17 - Construction 20-39 - Manufacturing 40-49 - Transportation & Public Utilities 50-51 - Wholesale Trade 52-59 - Retail Trade 60-67 - Finance,Insurance,Real Estate 70-89 - Services 91-99 - Public Administration Unknown Technologies (40.00/M) Transera Syntellect Azavea VPI Dot Hill LiveOps Packet8 SURADO CRM Envision Five9 Voxeo inContact Transversal Vocalcom DataCore eGain StrataExplorer Argus ONE EMC